8 Things Your Credit Union Needs to Have on its Website

Website design can be a tricky business. Having a well thought out website is essential for a good user experience. If your credit union is considering a website rebuild, here are the top things you should have on your website.

• Security – With weekly news reports of a data breach with another large retailer, security with personal information is at the forefront of every member’s mind. It’s important to let your credit union’s members know that your site is secure and that when they login they can be assured that their personal information will be safe.
• Good visual design – After establishing the security for your credit union’s website, the next big thing to look at is its design. Designing a visually pleasing website that is clean and simple in will ensure that your members come back time and time again. If the website lacks in visual design or elements of the site are hard to find, members will not use it.
• Search bar – Every great website has an easy-to-find search bar that allows the member to search the site quickly for exactly what they are looking for. For most users, the search bar is a faster way to find what they need.
• Social media links – If your credit union has social media profiles, make sure those links are on your website. Social media users tend to “like” or “follow” the organizations they frequent on social media – giving them easy access to information they post.
• Easy to find contact information – Most of the members coming to your site will be looking to check their balances or find a way to contact your credit union directly. Contact information that includes phone numbers, addresses and email addresses should be in a location that members can get to in one to two clicks. 
• Education – Financial information can get very technical, especially when it comes to the terminology. An education resource center that provides information about the products and services your credit union offers can help you and your members in many ways.
• Links – Your credit union website should include links throughout the site to other pages that are relevant to the content on the page. Not only should your site have links to other pages on your site but it should also include links to outside sources that are creditable and help your members have a better understanding for what they are looking for. 
• News section – Providing your members with the most up-to-date financial information will let your members know that you are in tune with the latest news.  The most important thing to remember is to update the section often with the correct financial news that will help your members.

If you are considering a website rebuild, let CU Solutions help. CU Solutions has the tools to help you make the best possible credit union website for your members. With our helpful website compliance review, content management system and website design and development products, we can take your credit union website for ordinary to extraordinary!