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by Charisse Rockett, PHR
Have you ever tried to put a 500-piece puzzle together using only
386 pieces? That is what it can feel like to an employee who has not be
given straightforward expectations to accomplish their goals. An
important part of performance management is to set clear expectations
for employees so there is no question as to how their work should get
done.
When your credit union's employees feel their goals and your expectations are undefined
or ambiguous, they become frustrated, productivity declines, and you
risk losing them. To keep them committed to you as their manager and to
the credit union, you can't leave anything to chance. By including
employees in the goal-setting process and then developing action plans
with timelines, your expectations are clear and you are setting them up
to succeed; the rest is up to them.
Learn more about HR Performance Solutions Performance Pro and manage your employees performance with ease. Start your 30 day FREE trial today!
by Amy Neale
Below is Part 4 of a four-part series we've done on Gaining the Competitive Advantage for Your Credit Union.
To
tie this all together – what good is having the competitive advantage
with marketing, technology or rewards if you don’t have a staff
qualified to support it? It’s no secret that to have a successful credit
union you need successful, happy employees.
It’s not enough to say you have excellent member service;
you need to walk the walk too. The best way to make that happen is to
make sure your staff’s goals are aligned with your credit union’s goals.
These goals need to not only be symbiotic but concise, defined, valued,
reviewed and evaluated. The most cost-effective and time-saving way to
ensure this happens is through an effective performance management
system, such as Performance Pro.
For a performance management system to be effective it
needs to weigh goals, offer customized factors, be easy to use and
require the employee’s buy-in. Once an employee has bought into not only
your credit union’s goals, but their own goals as well, it’s easier for
them to understand the bigger picture. Then they’ll truly understand
how every single member interaction helps everyone to achieve those
goals.
The end result? Your credit union will have, attract and
retain top performers – employees who help give you that competitive
advantage we’ve been talking about.
The Best of the Rest
Defining what makes your credit union different gives
potential and current members a clear, definite choice. And remember, if
you don’t rise to the challenge – your competitors will be happy to do so.
Related Services: GSTV, Mobile, BoldChat, Financial Resource Center, Video Management, Invest in America, Sprint Discount, Performance Pro
