Wednesday, February 8, 2012

Conducting an HR Audit at Your Credit Union

Do you know whether your human resource practices are helping, hindering or having little impact on what your credit union is trying to accomplish? Credit unions routinely conduct internal and external audits of their accounting function to evaluate company practices against industry standards and legal and regulatory requirements.

Similar review and analysis can be applied to the human resource function. An HR audit can evaluate the effectiveness of human resources, comparing your credit union’s current practices against credit union industry best-practices, reviewing compliance with relevant employment laws and regulations, and identifying “gaps” between what the credit union needs vs. what HR is delivering.

Why Should You Conduct an HR Audit?
Have you ever wondered whether that turnover report you supply to senior management is worth all of the time and effort? Or, have you wondered if the way you’re handling FMLA leave is technically correct, given all of the changes in the last couple of years? An HR audit can provide solid answers to these types of questions and much more.

Compliance review is another key reason to audit the HR function. We all know that the pace of change in the HR arena has been fast and furious. Are your credit union's policies, forms, and practices all compliant with current regulations? The audit process can help you focus on making sure that everything is up to date.

Has your credit union gone through a merger, consolidation or added a new branch? If so, this is a good time to take a moment to consider if the HR function has changed with these changes. Do you continue to meet its needs and to ensure that all practices are in compliance?

Determining the Scope of the Audit
Once your credit union has committed to undertaking an audit, you will need to decide what areas the audit will cover. An all-encompassing audit would look at things like policies, forms and tools, employment records, the employment process and much more. The audit can also look at key metrics, such as turnover, cost per hire, spans of control, salary compa-ratios, etc. Just keep in mind that the scope of the audit should be centered on the current status of your credit union and the strategic plan.

Never Conducted an Audit?
Now that you think an HR audit sounds like a good idea for your credit union, now what? Certainly one option is to do an in-house audit. One of the primary benefits of a do-it-yourself audit is that you know your organization better than any outsider. It can save your credit union money, you can set your own schedule and you can maintain maximum control over the process.

One the other hand, audits are very time-consuming. Outsourcing your audit provides several benefits:
  • You get the credibility and validity of an expert’s opinion of your HR practices.
  • They can give you a fresh perspective on your processes and policies.
  • Using a third party to conduct staff interviews allows for a level of confidentiality and staff may be more candid.
  • It will save time for you and your HR staff.
  • This third party auditor could continue to be an ongoing resource for your credit union with any questions or issues you may have going forward.
Whether conducted in-house or by an outside party, an HR audit can provide an opportunity to examine the HR function in your credit union and offer useful feedback to improve the department’s contribution to its success.
 
Related Services: Compliance Consulting, HR Compliance   

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